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TLDR:
- Marco Eijsackers from ING discusses digital transformation trends in financial services at FinovateEurope 2024.
- Key points include ING’s digital transformation strategy, tackling legacy systems, and the importance of continuous transformation.
In a video interview at the FinovateEurope conference, Marco Eijsackers, Head of CIO Office, Tech Strategy and Transformation at ING, shared insights on digital transformation trends in the financial services sector. Key takeaways from the discussion include:
Key Elements:
- ING’s approach to digital transformation strategy involves overcoming hurdles such as legacy systems and thinking to drive tech innovation.
- The importance of continuous digital transformation within a financial institution to stay competitive and not fall behind in the industry.
- Embracing artificial intelligence, robotics process automation, and innovation in the digital space to enhance customer experience and operational efficiency.
- Marco Eijsackers emphasizes the need for incumbent banks to adapt and evolve in the rapidly changing fintech landscape.
Overall, the interview with Marco Eijsackers sheds light on the evolving digital transformation trends in the financial services industry and the strategies employed by ING to stay ahead in the competitive market.
