Alkami pioneers digital assessment for industry growth.

March 20, 2024
1 min read


  • Alkami Technology has launched the Alkami Digital Sales & Service Maturity Model Assessment for financial institutions in the U.S.
  • The assessment allows banks and credit unions to assess their digital maturity and provides actionable guidance based on the results.

Alkami Technology, a leading cloud-based digital banking solutions provider, has introduced the Alkami Digital Sales & Service Maturity Model Assessment for financial institutions. This assessment, the first of its kind in the industry, is designed to help banks and credit unions evaluate their digital maturity and take necessary actions to enhance their digital banking offerings.

The assessment is based on research conducted across 215 U.S. financial institutions with assets of at least $200 million. Financial institutions are asked five key questions to determine their digital maturity and are then categorized into four segments: Patiently Exploring, Innovation-Ready, Digital-Forward, and Data-First. Each segment is provided with actionable guidance to improve their digital banking services.

Alkami’s Chief Marketing Officer, Allison Cerra, stated that the assessment tool was developed in response to the feedback from clients who wanted to understand their position in the digital journey and where they should focus their resources. The tool aims to provide growth-focused financial institutions with data-backed insights and clear steps to progress their digital banking offerings.

Financial institutions such as HawaiiUSA Federal Credit Union and Vantage West Credit Union have praised the industry-first self-assessment tool, highlighting its importance in benchmarking digital maturity and guiding strategic decisions in digital banking. The assessment tool is available for financial institutions to take online, with a detailed report also available for download.

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